After booking a £400 order from Sainsbury's online, they called half an hour before delivery to say that baby milk and nappies etc would not be included.
When you cannot go out with 4 little people (let alone carry the goods home), online is a wonderful resource. However, there is no point when they do not supply the most important items.
Needless to say, the order was cancelled and she went elsewhere, but found the time in her busy schedule to write to the Manager, who (as to date) has not even had the decency to respond.
Needless to say, Sainsbury's has lost a valuable customer.
Shame they are so arrogant as not to need her custom and neglected those children.
Saturday, 30 June 2012
Friday, 29 June 2012
Tuesday, 12 June 2012
Monday, 11 June 2012
Beaba Babycook Duo Gypsy was a bad buy and I would avoid wasting your money on an expensive product (£169.99), which does not do what it says.
What made it worse was, the company's attitude to my complaint. Beaba was incredibly patronising, high-handed and basically rude.
They made out that my daughter (for whom I'd bought the machine) and myself, did not know how to use it (even though I told them we had followed the instructions) and kept copying and pasting their sales blurb back at me.
It was bought to help prepare meals for weaning, but the food kept sticking to the sides of the pots after steaming and had to be opened and rearranged many times. So, it was back to the good old conventional methods!
Thank goodness for the site where I bought it.
thekiddiestore.co.uk instantly understood and told me to return it and gave me a refund.
Well done and thank you, great customer service.
I will use thekiddiestore.co.uk again, as that's what happens when you get it right!