After booking a £400 order from Sainsbury's online, they called half an hour before delivery to say that baby milk and nappies etc would not be included.
When you cannot go out with 4 little people (let alone carry the goods home), online is a wonderful resource. However, there is no point when they do not supply the most important items.
Needless to say, the order was cancelled and she went elsewhere, but found the time in her busy schedule to write to the Manager, who (as to date) has not even had the decency to respond.
Needless to say, Sainsbury's has lost a valuable customer.
Shame they are so arrogant as not to need her custom and neglected those children.